
Policies
Booking
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Credit cards are required at the time of booking to guarantee your reservations.
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Online booking requires a 15% deposit of the total service and is non-refundable.
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Online booking deposits can be used as store credit only when canceled with 24+ hours notice.
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Please arrive 15 minutes prior to your appointment.
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Your service begins at the time scheduled.
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We send email confirmations and text message reminders 48 hours before your appointment time.
Delays
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All delays more than 15 minutes will be charged full service OR you may lose a service from your package if the system is unable to charge your credit card on file
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Your service will end by the time it was scheduled as we need to follow and respect other clients booked appointments.
Cancellation
Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Cancellations or reschedules with less than 24 hours of notice are subject to a charge of 50% of the service. Clients who miss their appointments without giving any prior notification (No show/No call) will be charged full price or if you have a package of service with us, a service will be taken out of your package.
Payment
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We accept Cash, American Express, Visa, MasterCard or Discover credit cards.
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Personal checks are not accepted.
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Services and/or packages must be paid in full.
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If you have a package or gift card, just call us and we'll quickly get you scheduled.
Product Returns / Exchange
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You may return unopened skin care products in original packaging within 10 days of purchase accompanied by a sales receipt for a full credit.
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Any opened purchases may possibly be returned for spa credit as long as they are more than one-half full you will receive partial credit only (restrictions apply).
Guest Policy
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Only the service provider and the client getting the procedure done are allowed in the treatment room. All guests must wait in the waiting area.
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We kindly request that you do not bring:
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Children that require your care and attention
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More than two companions
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Pets
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Guest Relations
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Every client must fill out the client intake form sent via text.
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Gratuities: Venmo or CashApp is encouraged and recommended, cash and cards are also accepted.
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Receipts will be sent via email. (Paper receipts are available upon request).